Carter Cleaning Case Solution | Term Paper Warehouse


carter cleaning company case study

Case Study Carter - Free download as Word Doc .doc), PDF File .pdf), Text File .txt) or read online for free. Scribd is the world's largest social reading and publishing site. /5(27). Read Carter Cleaning Company’s case study and answer the following questions. Make a list of 5 specific HR problems you think Carter Cleaning will have to contend with. Why is he having they problems? What what solutions can you offer carter. Mar 28,  · Carter Cleaning Centers: A Case Study List of five specific HR problems I think Carter Cleaning will have to grapple The company is more capital intensive, not labor. Macro Environment of Companies in Bangladesh.

Carter Cleaning Centers: A Case Study ~ Assignments On Business Issues

Would you recommend that the company expand its quality program? Ans: Most students will agree that there are opportunities to expand the quality program.

The employee meeting approach is a good start in terms of utilizing high involvement organizational practices, carter cleaning company case study. There are opportunities to maximize the overall quality of their human capital.

For example, training seems to be an obvious area to focus in terms of educating and building awareness about basic standards and procedures. Assume the company wants to institute a high performance work system as a test program in one of its stores. Write a one-page outline summarizing what such a program would consist of. Ans: Students should include some of the following ideas in their outline: Identify the types of HR practices it would implement to improve quality, productivity, financial performance; methods for job enrichment; strategies for implement and leverage a teambased organization; ways to implement and facilitate high commitment work practices; employee development and skill building to foster increased competency and capability in the workforce; a compensation program which provides incentives for example profit sharing; pay for performance for achieving major goals and financial targets.

What should be the format and final form of the store managers job description? Ans: The format noted in figure could be a reasonable format to use. Students may recommend that Jen should carter cleaning company case study a standards of performance section in the job description. This lists the standards the employee is expected to achieve under carter cleaning company case study of the job descriptions main duties and responsibilities, and would address the problem of employees not understanding company policies, procedures, and expectations.

In addition, carter cleaning company case study, students may recommend that Jennifer instead take a competency-based approach which describes the job in terms of the measurable, observable, behavioral competencies that an employee doing that job must exhibit. Because competency analysis focuses more on how the worker meets the jobs objectives or actually accomplishes the work, it is more worker focused. Was it practical to specify standards and procedures in the body of the job description, or should these be kept separately?

Ans: They do not need to be kept separately, and in fact both Jen and the employees would carter cleaning company case study better served by incorporating standards and procedures into the body of carter cleaning company case study description. The exception to this would be if the standards and procedures are so complex or involved that it becomes more pragmatic to maintain a separate procedures manual.

How should Jen go about collecting the information required for the carter cleaning company case study, procedures, and job description? Ans: She should first go about conducting the job analysis, collecting information about the work activities, human behaviors, machines, tools, carter cleaning company case study, equipment, and work aids, performance standards, job context, and human requirements.

In addition, she should ensure that she is identifying the essential functions of the job, and that the descriptions comply with the law. Chapter 5: Human resource planning and recruiting Continuing Case: The carter cleaning company: Getting better applicants 1. First, how would you recommend we go about reducing the turnover in our stores? Carter cleaning company case study The students should base their responses on the information presented in the advertising section of the chapter, and their response should include placing and constructing ads that will attract candidates who will find the job attractive.

Or Jennifer can do a quick analysis on what it costs her to recruit and train a new employee including the cost of lower productivity as a person learns a new job.

Every reduction in employee turnover can be translated to dollars. In fact, Jennifer can improve working conditions without any change in her profit if she pays for improvements from savings in employee turnover costs. The best source of ideas from improvement may come from exit interviews what would we have done to our work environment that would have made you more likely to stay? Students are also likely to suggest some of the following; air-conditioned work space, more employees so workers work fewer hourslonger or more frequent breaks.

Other students will consider more complicate solutions like job rotation. Still others might suggest the use of deferred compensation or profit sharing to keep employees a full year e. Provide a detailed list of recommendations concerning how we should go about increasing our pool of acceptable job applicants, so we no longer have to hire almost anyone who walks in the door. Your recommendations regarding the latter should include completely worded advertisements and recommendations regarding any other recruiting strategies you would suggest we use.

Completely worded classified ads. Students will vary in their creative approaches. A good teaching method is to have them email their ads to each other and have the students rank order which ad they would apply to. Determine what made the ad attractive and ask the other students to modify the ad according to what they just learned. Recommendations concerning any other recruiting strategies you suggest they use. Students will offer a wide variety of suggestions. Some students will consider target marketing.

For example, Jennifer could re-engineer the job to fewer hours and recruit part time workers, greatly increasing the pool of potential employees. Chapter 6: Employee testing and selection Continuing Case: The carter cleaning company: Honesty testing Jennifer and carter cleaning company case study father are considering methods for screening applicants for their dry cleaning business.

In particular, the Carter management team is considering honesty tests, especially for employees who handle cash. What would be the advantages and disadvantages to Jennifers company of routinely administering honest tests to all its employees? Ans: Polygraph testing raises a large number of legal and moral issues; issues Carter Cleaning would best avoid. Use some of the available paper and pencil honesty tests may be a possibility.

In general, these have been shown to be reasonably reliable and valid. They are still controversial. The costs associated with these tests may also make them prohibitive to a small operation like Jennifers.

Specifically, what other screening techniques could the company use to screen out theft-prone employees? How exactly could these techniques be used? Ans: More thorough make background checks are a recommend technique to eliminate potential thieves. Some firms chose to contract this out to a private security agency Cost may be an issue to Jennifer.

However, the company can quickly check to see if savings from reduced theft would offset the cost of an outside agency. As part of the job preview, Carter must communicate that jobs in her company are worth keeping; dishonesty and theft will not be tolerated.

Further company policies regarding theft should be clearly communicated to new and existing carter cleaning company case study. How should her company terminate employees caught stealing and what kind of procedure should be set up for handling reference calls about these employees when they go to other companies looking for jobs? Ans: Terminating employees for theft should include the involvement of proper authorities and should only be done when there is absolute proof of the theft and who committed it.

Such an action will also send a message to the other employees that you will not tolerate theft of company resources, carter cleaning company case study. While many employers are reluctant to prosecute employees for theftdeveloping evidence with police carter cleaning company case study through the courts can be beneficial in providing future employers of the individual with truthful and factual information.

In general, what can Jen do to improve her employee interviewing practices? Should she develop interview forms that list questions for management and non. Should she initiate a computer-based interview approach, and if so why and specifically, how?

Ans: The company has an inadequate, unstructured way of interviewing and hiring. One solution students could suggest is to utilize a structured interview guide as a tool that managers could use to improve their interviewing practices. Have students brainstorm a list of questions to be included in the structured interview guide.

If she implements a training program for her managers, and if so, specifically what should be the content of such an interview training program? In other words, if she did decide to start training her management people to be better interviewers, what should she tell them and how should she tell it to them? Ans: Carter cleaning company case study obvious answer to this question is yes, a training program should be designed and delivered. Students should include suggestions from the section on designing and conducting interview effective interviews, including training in preparation, utilization of a structured interview process, and interviewing techniques discussed in this chapter.

She should educate managers in the potential pitfalls that come up in the interviewing process as outlined in the text, and provide opportunity for practice with mock interviews in the training session so that managers get an opportunity to use the skills they learn and become comfortable with the process, carter cleaning company case study. Specifically, what should the company cover in its new employee orientation program, and how should it convey this information?

Ans: The students should refer to the orientation checklist in Figure 7. Should we use a form like this for the counterpersons job, and if so what would the filled-in form look like? Ans: The students should refer to the section on the training needs of new employees, carter cleaning company case study. This section discusses a task analysis form, which includes: task analysis record form can also be used.

It contains the following information: task list; when and how often performed; quantity, quality performance standards; conditions under which performed; skills or knowledge required; and where best learned refer them to Table 8. Which specific training techniques should the company use to train its pressers. Ans: The students should review the training techniques discussed in chapter and conduct research on the Internet to review the various training resources offered for each of these positions.

Is Jen right about the need to evaluate the workers formally? The managers? Ans: Based on the information presented in the chapter, the students need to determine if the workers and managers should be evaluated formally or informally, and the need to provided reasons for their decision.

Develop a performance appraisal method for the workers and managers in each. Ans: The students need to be familiar with different appraisal methods discussed in the chapter. They should use the sample appraisal forms given in the chapter as guides. What will be the advantages to the company of setting up such a career planning program?

Ans: Some examples of the advantages of setting up a career planning program for employees include: increasing their job satisfaction, helping them navigate through the company, and helping them think about and plan their careers. Ans: Students should justify why they think certain employees should or should not participate in the program. Outline and describe the program carter cleaning company case study would propose for the cleaners, pressers, counterpeople and managers at the company.

Ans: Based on the career planning activities discussed in the chapter, students should design a tailored career planning and development program for the employees. Should this plan in its present form be extended to pressers in the other stores? Ans: No, not in its present form.

While the piece-rate plan does make more effective use of Wans time and save the company energy money, the quality control issue is a problem.

There needs to be an included incentive for quality. Should other employees cleaner-spotters, counter people be put on a similar plan? Why not? If so, how, exactly?

Ans: It makes sense for some positions but not for others. Cleaner-spotters are, carter cleaning company case study. It would have to have a quality incentive that makes sure they actually get the garments cleaned correctly!


Carter Cleaning Company Case (HRM) | Employee Benefits | Employment


carter cleaning company case study


Mar 28,  · Carter Cleaning Centers: A Case Study List of five specific HR problems I think Carter Cleaning will have to grapple The company is more capital intensive, not labor. Macro Environment of Companies in Bangladesh. Case Study - Carter Cleaning Company. place. Carter Cleaning Company should update their orientation program, identification of tasks performed by employees and use specific training techniques to accomplish their goal of growing their business and maintaining consistent employee results. Case study Questions (solved) By Mohammad Ali Janvri (Reg. No. ) The carter cleaning company: the high performance work system 1. Would you .